COA Business Communication 3

Question 1

In business writing, which sentence demonstrates the most appropriate use of active voice?

Accepted Answer

The office administrator drafted the proposal in one hour.

Answer

Active voice places the subject performing the action first, making writing clearer, more direct, and more accountable.

Question 2

Which component is typically found in the CLOSING of a formal business letter but NOT in a memo?

Accepted Answer

Complimentary close and signature block

Answer

Formal letters include a complimentary close ('Sincerely,') and a signature block, while memos are internal documents that omit these elements.

Question 3

A colleague sends an email with the subject line 'FYI.' What communication norm does this violate?

Accepted Answer

Subject lines should clearly indicate the topic and any required action

Answer

Effective subject lines tell the reader what the message is about and what, if anything, they need to do, preventing confusion and missed actions.

Question 4

When preparing minutes for a board meeting, the office administrator should record which of the following?

Accepted Answer

Motions made, votes taken, and decisions reached

Answer

Meeting minutes are an official record of decisions, motions, and votes—not a word-for-word transcript or personal commentary.

Question 5

What is the primary purpose of an executive summary in a long business report?

Accepted Answer

To give busy readers the key findings and recommendations without reading the full report

Answer

An executive summary distills the report's essential findings, conclusions, and recommendations so decision-makers can quickly grasp the main points.

(COA) Certified Office Administration Practice Test