COA Assessment & Evaluation Techniques 2

Question 1

A manager wants to assess an office assistant's ability to handle multiple tasks simultaneously. Which evaluation method is MOST appropriate?

Accepted Answer

In-basket exercise

Answer

An in-basket exercise simulates real work scenarios where the employee must prioritize and respond to multiple tasks, directly measuring multitasking ability.

Question 2

Which of the following is a primary disadvantage of using only self-assessments in employee evaluations?

Accepted Answer

They may be inflated due to leniency bias

Answer

Self-assessments frequently suffer from leniency bias, where employees rate themselves more favorably than objective measures would support.

Question 3

In a 360-degree feedback system, which group provides input that is typically MOST useful for identifying development opportunities?

Accepted Answer

Subordinates

Answer

Subordinates observe day-to-day supervisory behaviors and communication styles that supervisors may not see, making their feedback uniquely valuable for development.

Question 4

An office manager notices scores on a skills test cluster around the middle range, with few very high or very low scores. This distribution is called:

Accepted Answer

Normal distribution

Answer

A normal distribution, or bell curve, has most scores clustered around the mean with fewer scores at the extremes.

Question 5

Which evaluation timing strategy involves assessing employee performance continuously rather than only at year-end?

Accepted Answer

Formative evaluation

Answer

Formative evaluation is ongoing and designed to provide feedback during the process, allowing for course corrections before a final review.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA Assessment & Evaluation Techniques 2