Practice Test Geeks(COA) Certified Office Administration Practice Test
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COA Human Resources & Personnel Management Flashcards

7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 COA Human Resources & Personnel Management flashcards as text

  1. Which HR metric measures the percentage of employees who leave an organization over a specific period?

    Answer: Employee turnover rate

    Employee turnover rate is calculated by dividing the number of separations by the average number of employees during the period, expressed as a percentage.

  2. An employee reports that a coworker made repeated unwanted romantic comments. HR's first required step is to:

    Answer: Conduct a prompt and thorough investigation

    HR is legally and ethically obligated to promptly investigate all harassment complaints to determine the facts before taking action.

  3. Which of the following is an example of indirect compensation?

    Answer: Health insurance benefits

    Indirect compensation includes non-cash benefits such as health insurance, retirement plans, and paid time off, as opposed to direct monetary pay.

  4. The Equal Employment Opportunity Commission (EEOC) enforces federal laws prohibiting employment discrimination based on all of the following EXCEPT:

    Answer: Marital status

    Marital status is not a protected class under federal EEOC-enforced laws, though some state laws may provide that protection.

  5. Which onboarding best practice most effectively reduces early employee turnover?

    Answer: Assigning a mentor or buddy to guide the new hire

    Buddy or mentor programs give new hires a go-to resource for questions, accelerating integration and reducing feelings of isolation that lead to early departures.

  6. When an employer reduces a workforce due to economic conditions and eliminates positions permanently, this is called a:

    Answer: Layoff

    A layoff involves permanently eliminating positions due to business reasons such as downsizing or restructuring, unlike a furlough which is temporary.

  7. A structured interview technique where candidates are asked to describe how they handled specific past situations is called:

    Answer: Behavioral interviewing

    Behavioral interviewing uses past behavior as a predictor of future performance, asking candidates to give specific examples from their experience.