Risk Management & Quality Assurance Flashcards

Continuous improvement (Kaizen) in quality management emphasizes:

Answer: Incremental, ongoing improvements to processes and quality

Kaizen is a Japanese philosophy focused on making small, consistent improvements to processes over time rather than waiting for major overhauls.

When a risk is rated as high probability and high impact, the recommended response is typically to:

Answer: Prioritize it for immediate mitigation or avoidance

Risks that are both highly likely and highly damaging require urgent attention and should be prioritized for active mitigation or avoidance strategies.

A fishbone (Ishikawa) diagram is a quality tool used to:

Answer: Visually identify potential causes of a problem or defect

A fishbone diagram organizes potential causes of a problem into categories, helping teams visualize and analyze root causes systematically.

Which term describes a pre-planned set of procedures to restore operations after a disruptive event such as a natural disaster?

Answer: Business continuity plan

A business continuity plan outlines procedures and resources needed to continue critical operations during and after a major disruption.

In quality management, a 'nonconformance' refers to:

Answer: A product or process that fails to meet specified requirements

A nonconformance is any instance where a product, service, or process does not meet the defined specifications or quality standards.

The 'likelihood' component of a risk matrix is best defined as:

Answer: The probability that a particular risk will occur

Likelihood (or probability) estimates how frequently or how probably a risk event will occur within a given timeframe.

A corrective action plan (CAP) is triggered when:

Answer: A quality audit or incident reveals a gap or deficiency that must be fixed

A corrective action plan documents specific steps to eliminate the cause of a detected nonconformance or deficiency to prevent recurrence.