Practice Test Geeks(COA) Certified Office Administration Practice Test
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Leadership & Strategic Planning Flashcards

7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership & Strategic Planning flashcards as text

  1. An office administrator is asked to contribute to a strategic plan. Which skill is MOST critical for this task?

    Answer: Critical thinking and data analysis

    Strategic planning requires critical thinking to evaluate information, identify patterns, and make evidence-based recommendations.

  2. Which of the following describes the 'servant leadership' model?

    Answer: Leaders prioritize the needs of their team members to help them grow and perform

    Servant leaders put their team's development and well-being first, believing that empowered employees drive organizational success.

  3. When a strategic plan is not being followed, a leader should FIRST:

    Answer: Assess why there is a gap between the plan and actual performance

    Root cause analysis of the gap between planned and actual results allows a leader to make informed corrective decisions.

  4. Which of the following is an example of a strategic opportunity identified in a SWOT analysis?

    Answer: Expansion of remote work increasing demand for digital admin services

    Opportunities are external, favorable trends the organization can leverage; growing demand for digital administrative services is an external positive.

  5. In change management, which phase involves communicating why change is necessary and creating a sense of urgency?

    Answer: Unfreezing

    Lewin's change model begins with 'Unfreezing,' where current attitudes and behaviors are disrupted by highlighting the need for change.

  6. An administrative manager builds a decision matrix to evaluate three vendors. This tool is BEST used to:

    Answer: Systematically compare options against weighted criteria to support an objective decision

    A decision matrix provides a structured, objective framework for comparing alternatives by assigning scores to criteria weighted by importance.

  7. Which leadership communication approach is MOST effective when delivering critical feedback to an employee?

    Answer: Using specific, behavioral examples and focusing on improvement rather than blame

    Effective feedback is specific, behavior-focused, timely, and framed around improvement, which promotes growth rather than defensiveness.