Leadership & Strategic Planning Flashcards

What is the primary purpose of a balanced scorecard in strategic management?

Answer: To measure organizational performance across multiple perspectives beyond just finances

The Balanced Scorecard tracks performance from financial, customer, internal process, and learning/growth perspectives to give a holistic view.

Which conflict resolution style involves finding a middle-ground solution where both parties give up something?

Answer: Compromising

Compromising involves both parties making concessions to reach an agreement that partially satisfies each side.

A leader who adjusts their management style based on the needs of individual team members is practicing:

Answer: Situational leadership

Situational leadership theory holds that effective leaders adapt their style (directing, coaching, supporting, delegating) to match each follower's development level.

Which of the following is classified as an internal weakness in a SWOT analysis?

Answer: Outdated technology infrastructure within the office

Internal weaknesses are factors within the organization that limit performance; outdated technology is an internal resource limitation.

During a strategic planning retreat, the facilitator asks 'Where do we want to be in five years?' This question addresses the organization's:

Answer: Vision statement

A vision statement describes the desired future state of the organization, answering where it aspires to be over the long term.

Which of the following BEST demonstrates ethical leadership in an office setting?

Answer: Modeling integrity by admitting mistakes and holding oneself accountable

Ethical leaders model integrity by being transparent, owning their errors, and holding themselves to the same standards they expect of others.

Key Performance Indicators (KPIs) in strategic planning are used to:

Answer: Measure progress toward strategic goals

KPIs are quantifiable metrics that track how effectively an organization is achieving its strategic objectives.