Ethics & Professional Conduct Flashcards
7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Ethics & Professional Conduct flashcards as text
An administrator is pressured by a client to expedite a process in exchange for a personal payment. What is the correct response?
Answer: Decline the payment and report the offer per company policy
Accepting payments to expedite services is bribery, which is both unethical and illegal.
Social media use that reveals confidential company information, even unintentionally, can be described as:
Answer: A breach of professional confidentiality with potential legal consequences
Disclosing confidential company information on social media violates ethical and often legal obligations regardless of the platform.
How should an administrator handle a situation where two organizational policies appear to conflict?
Answer: Seek clarification from a supervisor or compliance officer
When policies conflict, escalating to a supervisor or compliance officer ensures the correct interpretation is applied.
Which of the following best describes 'informed consent' in the context of collecting employee or client data?
Answer: Ensuring individuals understand what data is collected, why, and how it will be used before agreeing
Informed consent means people voluntarily agree to data collection with full understanding of its purpose and use.
What is the ethical significance of maintaining a professional appearance and demeanor at work?
Answer: It reflects respect for colleagues, clients, and the organization's standards
A professional appearance and demeanor signal respect and reinforce the organization's values to colleagues and clients.
An administrator receives instructions that seem unethical but are not clearly illegal. What is the best approach?
Answer: Raise concerns with a supervisor or ethics resource before proceeding
Ethics extends beyond legality; raising concerns before acting allows for review and prevents complicity in unethical conduct.
Which practice best protects an administrator from being falsely accused of misconduct?
Answer: Maintaining thorough, accurate records of decisions and communications
Thorough documentation provides a clear record of professional actions and decisions, protecting against false accusations.