Practice Test Geeks(COA) Certified Office Administration Practice Test
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Ethics & Professional Conduct Flashcards

7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Ethics & Professional Conduct flashcards as text

  1. An administrator overhears two managers discussing a pending layoff that has not been announced. What is the ethical course of action?

    Answer: Keep the information confidential and avoid spreading rumors

    Confidential organizational information must be kept private to protect the integrity of internal processes.

  2. Which scenario represents a breach of professional boundaries in the workplace?

    Answer: Sharing a client's contact details with a friend outside the company

    Sharing client contact details with unauthorized parties violates confidentiality and professional boundaries.

  3. What is the purpose of a whistleblower protection policy?

    Answer: To encourage reporting of unethical or illegal activity by shielding reporters from retaliation

    Whistleblower protections encourage reporting wrongdoing by ensuring reporters face no retaliation for acting in good faith.

  4. Which action best demonstrates respect for workplace diversity as an ethical standard?

    Answer: Acknowledging and accommodating reasonable cultural or religious practices within policy

    Respecting diversity means recognizing and accommodating differences while maintaining consistent policy standards.

  5. A company policy prohibits personal use of office equipment, but an administrator uses the printer for a personal document. This is an example of:

    Answer: A minor ethical violation involving misuse of company resources

    Using company resources for personal purposes without authorization is an ethical violation, even if minor.

  6. Which of the following is a key element of ethical decision-making in office administration?

    Answer: Considering the impact of your decision on all affected stakeholders

    Ethical decision-making requires weighing how choices affect all relevant parties, not just personal interests.

  7. What does 'due diligence' mean for an office administrator handling vendor contracts?

    Answer: Thoroughly researching and verifying vendor credentials and terms before committing

    Due diligence means taking reasonable care to investigate and verify information before making binding commitments.