Business Communication Flashcards
7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Communication flashcards as text
In business writing, which sentence demonstrates the most appropriate use of active voice?
Answer: The office administrator drafted the proposal in one hour.
Active voice places the subject performing the action first, making writing clearer, more direct, and more accountable.
Which component is typically found in the CLOSING of a formal business letter but NOT in a memo?
Answer: Complimentary close and signature block
Formal letters include a complimentary close ('Sincerely,') and a signature block, while memos are internal documents that omit these elements.
A colleague sends an email with the subject line 'FYI.' What communication norm does this violate?
Answer: Subject lines should clearly indicate the topic and any required action
Effective subject lines tell the reader what the message is about and what, if anything, they need to do, preventing confusion and missed actions.
When preparing minutes for a board meeting, the office administrator should record which of the following?
Answer: Motions made, votes taken, and decisions reached
Meeting minutes are an official record of decisions, motions, and votes—not a word-for-word transcript or personal commentary.
What is the primary purpose of an executive summary in a long business report?
Answer: To give busy readers the key findings and recommendations without reading the full report
An executive summary distills the report's essential findings, conclusions, and recommendations so decision-makers can quickly grasp the main points.
Which of the following is an example of non-verbal communication in a professional setting?
Answer: Maintaining eye contact and open body posture during a presentation
Non-verbal communication includes body language, facial expressions, eye contact, and posture, all of which convey attitude and confidence.
When should the 'Reply All' function in email be used?
Answer: Only when your response is relevant and necessary for all recipients to see
Reply All should only be used when the content of your response is genuinely useful to all recipients, to avoid cluttering inboxes.