Assessment & Evaluation Techniques Flashcards
7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment & Evaluation Techniques flashcards as text
Which evaluation method asks employees to describe challenging work situations they faced and how they responded, to assess competencies?
Answer: Behavioral interview
Behavioral interviewing uses past-behavior questions (STAR method) to assess how candidates have actually handled situations, predicting future performance.
A test that consistently produces the same results when administered to the same person under similar conditions has high:
Answer: Reliability
Reliability refers to the consistency and stability of a test's scores across repeated administrations or similar conditions.
When evaluating an office's document management system, which metric BEST measures retrieval efficiency?
Answer: Average time required to locate and retrieve a specific document
Retrieval time directly measures how efficiently the document management system enables users to find and access needed files.
A manager rates a new employee harshly because the previous employee in that role was exceptionally skilled. This is an example of:
Answer: Contrast effect
The contrast effect occurs when an evaluator's rating of one person is influenced by a recent comparison to another person rather than judged on individual merit.
Which of the following BEST describes a formative evaluation's primary purpose in a training context?
Answer: Provide ongoing feedback to improve performance while it is still developing
Formative evaluation provides feedback during a process so that adjustments can be made before the final outcome, supporting continuous improvement.
An office administrator wants to validate that a new typing test accurately predicts on-the-job document production speed. This is testing for:
Answer: Predictive validity
Predictive validity measures how well an assessment score forecasts future job performance on the criteria it is designed to predict.
Which of the following is the CORRECT order of steps in a systematic performance evaluation process?
Answer: Set standards → Collect data → Conduct appraisal → Provide feedback
A systematic evaluation begins by establishing standards, then gathering performance data, conducting the formal appraisal, and finally communicating feedback to the employee.