Effective Communication Skills Flashcards
7 cards from real CNE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Effective Communication Skills flashcards as text
When crafting a written negotiation proposal, which element is MOST important to include to reduce ambiguity?
Answer: Specific, measurable terms with defined timelines and responsibilities
Specific, measurable terms eliminate interpretive gaps that can lead to post-agreement disputes and erode trust.
Which of the following best describes 'active listening' in a negotiation context?
Answer: Fully concentrating on, understanding, responding to, and remembering what is said
Active listening encompasses full cognitive and emotional engagement, not just hearing words, which builds rapport and uncovers interests.
A negotiator who adapts their communication style to match the counterpart's preferred style (data-driven vs. relationship-focused) is demonstrating:
Answer: Flexibility and emotional intelligence that improves rapport
Adapting communication style to the counterpart's preferences shows empathy and increases the likelihood of being understood and trusted.
When a counterpart makes an extreme anchor offer, what communication response is MOST effective?
Answer: Express calibrated surprise and ask how they arrived at that number
Expressing surprise challenges the anchor's legitimacy and prompting them to justify it often reveals room for movement.
The primary purpose of building rapport early in a negotiation through small talk is to:
Answer: Create a psychological connection that encourages information sharing and goodwill
Early rapport lowers defensiveness, increases trust, and makes counterparts more willing to share interests and consider creative solutions.
What does it mean to 'acknowledge without agreeing' in a negotiation conversation?
Answer: Verbally confirming you heard a point without committing to accepting it as valid
Acknowledging without agreeing validates the counterpart's right to their view while preserving your own position, keeping communication open.
In cross-cultural negotiations, which communication practice is MOST important to adapt?
Answer: The directness and formality of communication to match cultural norms
Directness and formality norms vary dramatically across cultures; mismatching them can signal disrespect or be misread as aggression or weakness.