CNA Resident's Rights 5 — Questions and Answers
Question 1: A resident tells the CNA she wants to review her own medical records. What is the correct response?
- Inform her that only family members can request records
- Tell her records are only available after discharge
- Facilitate her request, as she has the right to access her records (Correct answer)
- Ask the physician for permission before allowing access
Correct answer: Facilitate her request, as she has the right to access her records
Residents have the federally protected right to inspect and receive copies of their own medical records upon request.
Question 2: A resident's roommate has a habit of playing loud music at night. What should the CNA do first?
- Tell the roommate to stop immediately
- Move the resident to a different room without asking
- Report the situation to the charge nurse so both residents' rights can be balanced (Correct answer)
- Ignore it since roommates must accept each other's habits
Correct answer: Report the situation to the charge nurse so both residents' rights can be balanced
The charge nurse should be involved to mediate, since both residents have rights to a dignified and comfortable environment.
Question 3: Which action best demonstrates respecting a resident's right to self-determination?
- Choosing the resident's clothing to save time
- Allowing the resident to decide whether to attend an activity (Correct answer)
- Scheduling all care based on the facility's preferred routine
- Telling the resident what to eat to ensure proper nutrition
Correct answer: Allowing the resident to decide whether to attend an activity
Self-determination means residents make their own choices about daily activities and routines whenever possible.
Question 4: A resident's adult child demands to know details about her mother's care plan. The mother has not given consent to share this information. What should the CNA do?
- Share the information since family members always have the right to know
- Politely explain that the resident's privacy must be respected and refer to the charge nurse (Correct answer)
- Tell the child to submit a written request and wait 30 days
- Provide a summary but avoid specifics
Correct answer: Politely explain that the resident's privacy must be respected and refer to the charge nurse
Residents have the right to privacy and confidentiality; information cannot be shared with family without the resident's consent unless they hold legal authority.
Question 5: A resident who uses a wheelchair wants to go to the courtyard alone. Staff believe it may not be safe. What is the most appropriate action?
- Deny the request to ensure safety at all costs
- Allow the resident to go and perform a risk assessment while respecting his right to make choices (Correct answer)
- Lock the courtyard door to prevent access
- Tell the resident he can go only if a staff member escorts him at all times
Correct answer: Allow the resident to go and perform a risk assessment while respecting his right to make choices
Residents have the right to make choices, including ones that involve some risk; staff should assess and mitigate risks while honoring autonomy.
Question 6: A resident tells the CNA she wants to file a complaint about her care. Which is the correct response?
- Discourage her by explaining the process is complicated
- Inform her of her right to contact the long-term care ombudsman without fear of retaliation (Correct answer)
- Tell her to speak only with the facility administrator
- Ask her to wait until the next family meeting
Correct answer: Inform her of her right to contact the long-term care ombudsman without fear of retaliation
Residents have the right to voice grievances and to contact the ombudsman without interference or retaliation from staff.
Question 7: During a bath, the CNA notices a resident seems embarrassed when another staff member enters the room. What should the CNA do?
- Tell the resident not to worry since staff are professionals
- Ask the entering staff member to leave and ensure the resident's privacy is maintained (Correct answer)
- Continue the bath quickly to minimize the exposure
- Close only the curtain and allow the other staff member to stay
Correct answer: Ask the entering staff member to leave and ensure the resident's privacy is maintained
Residents have the right to privacy during personal care; unauthorized staff should not be present without the resident's consent.
CNA Resident's Rights 5
A resident tells the CNA she wants to review her own medical records.
What is the correct response?