CNA Resident's Rights 4 5 — Questions and Answers
Question 1: A resident asks the CNA to keep the door closed during a family visit. The CNA should:
- Leave the door open for safety monitoring
- Honor the request to provide privacy for the visit (Correct answer)
- Check with the charge nurse before closing the door
- Explain that doors must remain open per facility policy
Correct answer: Honor the request to provide privacy for the visit
Residents have the right to private visits with family and loved ones, including keeping doors closed.
Question 2: Which scenario represents the appropriate use of a physical restraint in a long-term care setting?
- Tying a resident's hands to prevent IV line removal as a convenience measure
- Using a vest restraint because the night shift is short-staffed
- Applying a restraint ordered by a physician after alternatives were exhausted and with informed consent (Correct answer)
- Restraining a resident at a family member's verbal request
Correct answer: Applying a restraint ordered by a physician after alternatives were exhausted and with informed consent
Restraints require a physician's order, documented evidence that alternatives failed, and informed consent from the resident or legal representative.
Question 3: A resident who has been a smoker wants to continue smoking at the facility. The CNA should:
- Tell the resident smoking is not allowed anywhere
- Inform the resident of the facility's designated smoking policy and assist if needed (Correct answer)
- Discourage smoking by hiding the resident's cigarettes
- Allow smoking in the resident's room to accommodate the preference
Correct answer: Inform the resident of the facility's designated smoking policy and assist if needed
Residents have the right to continue legal habits like smoking; the CNA must inform them of the facility's designated smoking area and assist as appropriate.
Question 4: A resident tells the CNA they want to change their roommate. The CNA should:
- Explain that room assignments cannot be changed
- Listen to the concern and report it to the charge nurse or social worker (Correct answer)
- Ask the current roommate to change their behavior instead
- Dismiss it as a minor complaint not worth reporting
Correct answer: Listen to the concern and report it to the charge nurse or social worker
Residents have the right to request room or roommate changes, and the care team must follow up on such requests.
Question 5: What is the role of the Long-Term Care Ombudsman?
- To provide direct nursing care to residents
- To investigate complaints and advocate for residents' rights (Correct answer)
- To set staffing levels in nursing homes
- To approve physician orders for residents
Correct answer: To investigate complaints and advocate for residents' rights
The ombudsman is an independent advocate who investigates complaints and helps protect the rights of long-term care residents.
Question 6: A resident states she does not want a male CNA performing her personal care. The CNA should:
- Explain that all staff are equally trained regardless of gender
- Honor the request by notifying the charge nurse to reassign care (Correct answer)
- Proceed with care since the assignment cannot be changed last minute
- Ask the resident to reconsider her preference
Correct answer: Honor the request by notifying the charge nurse to reassign care
Residents have the right to refuse care from a specific staff member and to request care based on gender; this preference must be accommodated when possible.
Question 7: When a resident is being transferred to another facility, the CNA's responsibility regarding their rights includes:
- Packing the resident's belongings without their input to save time
- Informing the resident of their right to refuse transfer and to be informed about the new facility (Correct answer)
- Notifying the family before telling the resident
- Completing the transfer quickly to minimize disruption
Correct answer: Informing the resident of their right to refuse transfer and to be informed about the new facility
Residents must be informed about planned transfers, have their questions answered, and be told of their right to appeal or refuse the transfer.
CNA Resident's Rights 4 5
A resident asks the CNA to keep the door closed during a family visit.
The CNA should: