CNA Resident's Rights 4 3 — Questions and Answers
Question 1: A resident asks the CNA not to share any information about her health condition with her adult daughter. The CNA should:
- Tell the daughter anyway since she is next of kin
- Respect the resident's request and inform the nurse (Correct answer)
- Ask the resident to reconsider for safety reasons
- Document the request but share with family if asked
Correct answer: Respect the resident's request and inform the nurse
Residents have the right to privacy and confidentiality; the CNA must respect this request and notify the nurse to update care documentation.
Question 2: Which action best demonstrates respect for a resident's right to make personal choices?
- Choosing the resident's outfit to save time
- Asking the resident what they want to wear each day (Correct answer)
- Selecting clothes based on the weather without asking
- Letting family members decide the resident's clothing
Correct answer: Asking the resident what they want to wear each day
Residents retain the right to make everyday personal choices, including what clothing they wear.
Question 3: A resident who is cognitively intact refuses a scheduled bath. The CNA should:
- Insist on the bath for infection control purposes
- Report the refusal and offer an alternative time (Correct answer)
- Document nothing since baths are optional
- Ask another CNA to convince the resident
Correct answer: Report the refusal and offer an alternative time
Competent residents have the right to refuse care; the CNA must report the refusal and offer alternatives per the care plan.
Question 4: A resident's roommate complains to the CNA about the resident's overnight visitors. The CNA should:
- Tell the resident to stop having visitors
- Inform the nurse so staff can explore a room change or schedule compromise (Correct answer)
- Ignore the complaint since visitors are always allowed
- Ask the visitor to leave immediately
Correct answer: Inform the nurse so staff can explore a room change or schedule compromise
Both residents have rights that must be balanced; the nurse and care team must mediate and find a solution.
Question 5: Under federal law, residents in long-term care facilities have the right to:
- Choose only among facility-approved physicians
- Have personal funds managed by the facility without oversight
- Participate in their own care planning (Correct answer)
- Receive visitors only during posted visiting hours
Correct answer: Participate in their own care planning
OBRA regulations guarantee residents the right to participate in developing and revising their care plans.
Question 6: A resident tells the CNA she feels her rights are being violated. The best first response is to:
- Dismiss the concern since the facility follows regulations
- Listen carefully, acknowledge the concern, and report to the charge nurse (Correct answer)
- Tell the resident to file a formal complaint herself
- Ask other residents if they have the same complaint
Correct answer: Listen carefully, acknowledge the concern, and report to the charge nurse
CNAs must take residents' grievances seriously, provide a supportive response, and escalate to the nurse immediately.
Question 7: A resident's family member asks the CNA to read the resident's medical chart for them. The CNA should:
- Read sections unrelated to diagnoses to protect privacy
- Allow it if the family member has a power of attorney document on file
- Refer the family member to the nurse or administrator (Correct answer)
- Deny the request and explain that charts are locked
Correct answer: Refer the family member to the nurse or administrator
Access to medical records must be managed by licensed staff and facility administration; CNAs should redirect family requests appropriately.
CNA Resident's Rights 4 3
A resident asks the CNA not to share any information about her health condition with her adult daughter.
The CNA should: