CNA Resident's Rights 1 3 — Questions and Answers
Question 1: A resident asks to see their medical records. What is the correct response?
- Explain that only family members can view medical records
- Inform the nurse so the resident can be given access per their right (Correct answer)
- Tell the resident that records are confidential and cannot be shared
- Allow the resident to take the records to their room permanently
Correct answer: Inform the nurse so the resident can be given access per their right
Residents have a legal right to access and review their own medical records, and the CNA should notify the nurse to facilitate this.
Question 2: Which of the following BEST describes a resident's financial rights in a long-term care facility?
- The facility must manage all resident funds automatically
- Residents may manage their own finances or designate someone they trust to do so (Correct answer)
- Family members are always legally required to manage resident finances
- Residents forfeit financial rights upon admission to a nursing facility
Correct answer: Residents may manage their own finances or designate someone they trust to do so
Residents have the right to manage their own finances or choose who manages them; the facility cannot assume control without consent.
Question 3: A resident receives a personal letter. A CNA opens it to check the contents before delivery. This action:
- Is acceptable if the resident has dementia
- Violates the resident's right to send and receive mail unopened (Correct answer)
- Is required by facility policy for safety screening
- Is permitted if a family member requested it
Correct answer: Violates the resident's right to send and receive mail unopened
Residents have the right to send and receive mail without interference, and opening their mail is a violation of that right.
Question 4: A resident who primarily speaks Spanish asks for information about facility services. The facility is obligated to:
- Require the resident to learn English to understand facility policies
- Provide information in a language or manner the resident can understand (Correct answer)
- Only provide written English documents as a standard policy
- Ask a family member to translate only during the admission process
Correct answer: Provide information in a language or manner the resident can understand
Facilities must communicate with residents in a way they can understand, including providing translation or interpreter services as needed.
Question 5: Before a resident's room is changed, the facility must:
- Move the resident first and notify them afterward
- Notify the resident and give them the reason for the change (Correct answer)
- Only notify the resident's family, not the resident
- Make the change without notice during a room shortage
Correct answer: Notify the resident and give them the reason for the change
Residents must be notified in advance of room or roommate changes and given the reason, as this is a protected resident right.
Question 6: A resident asks the CNA what services are included in their monthly fee. The CNA should:
- Tell the resident that billing information is confidential
- Refer the resident to the appropriate staff member who can provide this information (Correct answer)
- Make up a general answer to avoid bothering the charge nurse
- Explain that this information is only available to family members
Correct answer: Refer the resident to the appropriate staff member who can provide this information
Residents have the right to be informed about all services available and their associated costs, and the CNA should direct them to the right person.
Question 7: A resident tells the CNA they want to be informed about any changes to their medical treatment before changes are made. This is:
- An unreasonable request that only doctors decide
- A protected right — residents must be informed and involved in their care decisions (Correct answer)
- Only applicable if the resident has no cognitive impairment
- Relevant only at the time of admission, not ongoing
Correct answer: A protected right — residents must be informed and involved in their care decisions
Residents have an ongoing right to be informed about their health status and to participate in decisions about their care at all times.
CNA Resident's Rights 1 3
A resident asks to see their medical records.
What is the correct response?