Communication And Interpersonal Skills Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication And Interpersonal Skills flashcards as text
A resident who speaks limited English becomes frustrated during care. What is the BEST first action for the CNA?
Answer: Speak more slowly and use simple words or gestures
Speaking slowly, using simple language, and gestures can bridge language barriers until a professional interpreter is available.
Which behavior by a CNA demonstrates professional boundaries with residents?
Answer: Accepting small gifts such as candy from residents
Accepting small token gifts like candy is generally acceptable, while sharing personal problems, home visits, or financial transactions violate professional boundaries.
A resident tells the CNA, 'I feel like nobody cares about me.' The BEST therapeutic response is:
Answer: 'I understand you're feeling lonely. Tell me more about that.'
Acknowledging the feeling and encouraging the resident to elaborate shows empathy and opens therapeutic communication.
When documenting a resident's behavior, which entry is MOST appropriate?
Answer: 'Resident refused bath, stating he was tired; reported to nurse.'
Objective documentation records specific observable behaviors and the resident's own words rather than subjective interpretations.
A hearing-impaired resident uses a hearing aid. Before speaking, the CNA should FIRST:
Answer: Ensure the hearing aid is in place and turned on
Verifying the hearing aid is properly placed and functioning ensures the resident can hear before communication begins.
A resident's family member demands to read another resident's chart. The CNA should:
Answer: Decline and explain that resident information is confidential
HIPAA protects each resident's health information; CNAs must refuse to share another resident's records with unauthorized individuals.
During a care conference, the CNA's PRIMARY role is to:
Answer: Share observations about the resident's daily functioning and preferences
CNAs spend the most time with residents and contribute valuable firsthand observations about daily functioning and preferences to the care team.