Communication And Interpersonal Skills Flashcards

A resident with aphasia after a stroke struggles to find words. The CNA should:

Answer: Give the resident time and use simple yes/no questions

Allowing extra time and using simple questions helps residents with aphasia communicate more effectively.

A resident refuses care and uses profanity toward the CNA. The CNA should FIRST:

Answer: Remain calm, step back, and give the resident space before trying again

Remaining calm, allowing space, and returning later promotes de-escalation and respects resident autonomy.

What does the term 'proxemics' refer to in communication?

Answer: The use of personal space and physical distance in interactions

Proxemics is the study of personal space and how physical distance affects communication and comfort.

Which is the MOST appropriate way to end a conversation with a resident?

Answer: Tell the resident you enjoyed speaking with them and explain when you will return

A warm, respectful close that includes when you will return maintains trust and reduces resident anxiety.

A family member is angry and yelling at the CNA about their loved one's care. The CNA should:

Answer: Listen calmly, acknowledge their concern, and involve the charge nurse

Staying calm, validating concerns, and escalating to the charge nurse is the professional response to an upset family member.

Maintaining confidentiality means the CNA should:

Answer: Share resident information only with authorized healthcare team members

HIPAA requires that resident information be shared only with those directly involved in care and authorized to receive it.

A resident from a different cultural background declines a handshake during introduction. The CNA should:

Answer: Respect the preference and use an alternative greeting such as a nod

Respecting cultural practices around physical contact is part of providing culturally sensitive, person-centered care.