Communication And Interpersonal Skills Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication And Interpersonal Skills flashcards as text
A resident becomes tearful when discussing their family. What is the BEST response from the CNA?
Answer: Sit quietly and offer a reassuring touch if appropriate
Staying present, listening, and offering comfort through appropriate touch validates the resident's emotions.
Which of the following is an example of using 'I' statements in communication?
Answer: 'I feel concerned when you refuse your medication.'
'I' statements express the speaker's feelings without blaming the other person, reducing defensiveness.
A resident who is hard of hearing asks the CNA to repeat something. What should the CNA do?
Answer: Face the resident, speak clearly, and use a slightly lower pitch
Facing the resident and speaking clearly at a moderate pace with a lower pitch aids comprehension for those with hearing loss.
When a resident accuses a CNA of stealing, the most appropriate first action is to:
Answer: Report the accusation to the charge nurse immediately
Accusations must be reported to the charge nurse so the situation can be investigated and documented appropriately.
Cultural competence in nursing assistant care means:
Answer: Recognizing and respecting each resident's cultural beliefs and practices
Cultural competence requires acknowledging and respecting individual cultural differences to provide person-centered care.
A CNA notices a coworker speaking harshly to a resident. The CNA should:
Answer: Report the behavior to the charge nurse
Witnessing potentially abusive or unprofessional behavior must be reported to a supervisor to protect the resident.
Which action BEST demonstrates active listening during a conversation with a resident?
Answer: Nodding, maintaining eye contact, and summarizing what was said
Active listening involves full attention, appropriate nonverbal cues, and reflecting back what was heard.