Funeral Arrangement & Family Service Flashcards
6 cards from real CMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Funeral Arrangement & Family Service flashcards as text
What is the primary benefit of using a funeral home's aftercare program for grieving families?
Answer: Providing grief support resources and follow-up contact after the funeral
Aftercare programs connect bereaved families with grief counseling, support groups, and follow-up contact to assist with the mourning process after services conclude.
A Jewish family requests that burial occur as quickly as possible. What is the religious term for this principle?
Answer: Kevod ha-met (honor of the deceased)
Kevod ha-met, or honor of the deceased, is the Jewish principle that mandates prompt burial to show respect for the body and allow the soul to begin its journey.
When completing a Statement of Funeral Goods and Services Selected, what must be included per the FTC Funeral Rule?
Answer: Itemized list of all selected goods and services with individual prices and a total cost
The FTC Funeral Rule requires the statement to itemize all selected goods and services individually, with their prices, and show the total charge before services begin.
What is a 'monument' or 'grave marker' and who typically arranges its purchase in the funeral process?
Answer: A permanent marker identifying a grave, often arranged by the family separately or through the funeral home
A monument or grave marker identifies and memorializes the burial site and may be arranged through the funeral home or independently by the family from a monument company.
What is the purpose of a 'funeral home's trust fund' for preneed contracts?
Answer: To hold prepaid funeral funds securely until the time of need
State laws typically require that preneed funds be placed in a trust to protect consumers and ensure money is available for services when needed, regardless of business changes.
Which professional skill is MOST critical for a mortuary technician during the arrangement conference?
Answer: Active listening and empathetic communication
Active listening and empathetic communication allow the mortuary professional to understand the family's needs and provide compassionate guidance during a time of grief.