CMT Grief Support & Family Services Flashcards
6 cards from real CMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CMT Grief Support & Family Services flashcards as text
What is the purpose of an 'aftercare' program in a funeral home setting?
Answer: Providing ongoing support and resources to bereaved families following the funeral service
Aftercare programs extend the funeral home's service by offering grief resources, support groups, and follow-up contacts to help families navigate ongoing bereavement.
Which approach is considered best practice when a family requests a private identification viewing before preparation?
Answer: Facilitate the identification viewing with proper preparation of the viewing area and compassionate support
Facilitating a respectful identification viewing with proper environment and staff support honors the family's need and is standard best practice.
What does the term 'disenfranchised grief' refer to in funeral service contexts?
Answer: Grief that is not openly acknowledged or socially supported, such as the loss of a pet or estranged relationship
Disenfranchised grief occurs when a loss is not publicly recognized or supported by society, making it harder for the mourner to grieve openly.
Which federal regulation requires funeral homes to provide itemized pricing and prohibits requiring package-only purchases?
Answer: FTC Funeral Rule (16 CFR Part 453)
The FTC Funeral Rule (16 CFR Part 453) mandates itemized pricing, requires disclosure of embalming alternatives, and prohibits mandatory package purchases.
When speaking with a family whose loved one died by suicide, which communication approach is most appropriate?
Answer: Use compassionate, non-judgmental language and focus on the family's needs without stigmatizing the manner of death
Non-judgmental, compassionate communication is essential when serving families affected by suicide, as they often carry additional grief, guilt, and social stigma.
What is the importance of accurately documenting a decedent's personal property received from the family at the time of intake?
Answer: To protect the funeral home from liability and ensure property is returned to the rightful family
Documenting personal property at intake creates a verifiable record that protects the funeral home from loss claims and ensures valuables are returned correctly.