Business Operations & Professional Ethics Flashcards
6 cards from real CMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Operations & Professional Ethics flashcards as text
What is the legal concept of 'next of kin priority' in funeral service authorization?
Answer: A legally defined hierarchy determining who has the right to authorize disposition of the body
Next of kin priority establishes a ranked order (spouse, adult children, parents, siblings, etc.) that determines who has legal authority to make funeral and disposition decisions.
Which ethical obligation applies when a funeral home employee learns of a family's confidential health or financial information during arrangement?
Answer: Maintain strict confidentiality and do not disclose information outside of professional necessity
Funeral service professionals are bound by professional confidentiality obligations to protect sensitive family information shared during the arrangement process.
What is 'funeral service malpractice' in a professional liability context?
Answer: Failure to meet the standard of care expected of a competent funeral service professional, resulting in harm
Malpractice in funeral service occurs when a professional fails to meet the standard of care expected in the field, causing identifiable harm to a client or their family.
A competing funeral home offers a kickback to a hospital employee for referring families. Which law does this violate?
Answer: Anti-kickback statutes and state funeral service licensing laws
Anti-kickback statutes prohibit paying or receiving compensation for referring business in healthcare and funeral service contexts, and state licensing laws impose similar prohibitions.
Why is it considered unethical to suggest to a grieving family that a less expensive casket shows less love or respect for the deceased?
Answer: It constitutes emotional manipulation to exploit the family's grief for financial gain
Using guilt or grief to pressure families into more expensive purchases is a form of emotional exploitation that violates professional ethics and consumer protection principles.
Which record-keeping requirement helps funeral homes demonstrate compliance with the FTC Funeral Rule during regulatory audits?
Answer: Retaining copies of all General Price Lists, statements of goods and services, and authorization forms
Retaining price lists, itemized statements, and authorization forms provides documentation that the funeral home disclosed prices and obtained proper consent, demonstrating FTC compliance.