Business Operations & Professional Ethics Flashcards
6 cards from real CMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Operations & Professional Ethics flashcards as text
What is the primary purpose of continuing education requirements for funeral service licensees?
Answer: To ensure practitioners stay current with laws, techniques, and professional standards
Continuing education requirements ensure funeral service professionals remain current with evolving regulations, embalming science, grief support methods, and ethical standards.
Which financial record must a funeral home maintain to document preneed contract funds held in trust?
Answer: Trust account statements showing fund balances and interest earned
State laws require funeral homes to maintain detailed trust account records showing the status of all preneed funds to protect consumers and ensure compliance.
A funeral home receives a body from a medical examiner's office. What additional authorization is typically required before embalming?
Answer: Written authorization from the next of kin or legally authorized agent
Even when a medical examiner releases a body, the funeral home must obtain written authorization from the legally recognized next of kin or agent before performing embalming.
Which practice violates the NFDA Code of Ethics regarding advertising?
Answer: Using deceptive pricing claims or misleading statements in advertising
The NFDA Code of Ethics prohibits deceptive or misleading advertising, requiring all marketing communications to be honest and transparent.
What is the significance of maintaining a 'chain of custody' for a body from removal to final disposition?
Answer: It ensures accountability and prevents misidentification throughout the entire process
Chain of custody documentation ensures the body can be positively identified at every stage, preventing errors in identification and ensuring legal accountability.
When a funeral home is sold, what obligation exists regarding preneed contracts?
Answer: Preneed contracts and trust funds must transfer to the new owner or be fulfilled
Preneed contracts are legal obligations that must transfer to the new owner with their associated trust funds, protecting consumers who prepaid for services.