CMT Documentation & Compliance Flashcards

What is the primary purpose of maintaining detailed repair logs for each device serviced?

Answer: To provide an audit trail, support warranty claims, ensure quality control, and protect against liability

Comprehensive repair logs are essential for resolving disputes, supporting warranties, and demonstrating professional due diligence.

Which of the following should be documented when a technician receives a device for repair?

Answer: Customer contact info, device make/model/serial/IMEI, reported symptoms, and a note of all pre-existing damage

Documenting pre-existing damage and device identity at intake is critical for both liability and service accuracy.

What does the IMEI number uniquely identify on a mobile device?

Answer: The specific mobile device hardware, used by carriers to block stolen devices on their networks

IMEI is a globally unique 15-digit hardware identifier registered with carriers and used in GSMA blacklist databases.

Why should a repair technician check a device's IMEI against a blacklist database before purchase or repair?

Answer: To verify the device has not been reported stolen, which could expose the shop to receiving stolen property liability

Repairing or buying a blacklisted device can expose the technician to legal liability for receiving stolen property.

What information must be included on a compliant parts warranty document provided to a customer?

Answer: Duration of the warranty, what is covered, what is excluded, and how to make a claim

A valid warranty document must clearly define coverage terms so the customer knows their rights.

Which document type serves as the binding agreement between the repair shop and customer prior to beginning work?

Answer: A signed work order or repair authorization form

Only a signed work order or authorization form constitutes a legally binding agreement in most jurisdictions.