CMT Business Operations & Professional Ethics

Question 1

Which organization establishes the Code of Professional Conduct most widely followed by funeral service practitioners in the United States?

Accepted Answer

National Funeral Directors Association (NFDA)

Answer

Federal Trade Commission (FTC)

Answer

American Board of Funeral Service Education (ABFSE)

Answer

Occupational Safety and Health Administration (OSHA)

Question 2

What is 'unbundling' in funeral service, and why is it required by the FTC Funeral Rule?

Accepted Answer

Allowing consumers to purchase individual services rather than forced package pricing

Answer

Separating body preparation from transportation charges

Answer

Itemizing embalming chemicals on the invoice

Answer

Breaking casket prices into material and labor components

Question 3

A mortuary technician suspects a coworker is misrepresenting service charges to grieving families. What is the ethical obligation?

Accepted Answer

Report the conduct to management or the state funeral service licensing board

Answer

Ignore it as it does not directly involve the technician

Answer

Confront the coworker publicly during business hours

Answer

Advise affected families to seek legal counsel independently

Question 4

What type of business structure offers funeral home owners personal liability protection while allowing pass-through taxation?

Accepted Answer

Limited Liability Company (LLC)

Answer

Sole proprietorship

Answer

General partnership

Answer

Non-profit corporation

Question 5

Which document must a funeral home provide to a consumer who arranges funeral services by telephone?

Accepted Answer

A statement of goods and services selected with itemized prices at the time of arrangement or first meeting

Answer

Only an oral price quote with written confirmation later

Answer

The general price list mailed within 48 hours

Answer

A casket price list only

Question 6

What is the ethical principle of 'non-maleficence' as applied to funeral service?

Accepted Answer

Do not harm the client — financially, emotionally, or physically

Answer

Never refuse service to any client regardless of circumstance

Answer

Provide the maximum service package available to every family

Answer

Report all deaths to public health authorities