CMS Human Factors & Workforce Management Flashcards

What is the purpose of cross-training in a manufacturing facility?

Answer: To create workforce flexibility and reduce single-point-of-failure dependencies

Cross-training builds a flexible workforce that can cover multiple roles, preventing production stoppages when key personnel are absent.

In lean manufacturing, what does 'standard work' mean in relation to workforce management?

Answer: Documenting the most efficient known method for each task to ensure consistency

Standard work documents the best current method for a task, ensuring every operator performs it consistently and providing a baseline for improvement.

Which metric measures the ratio of actual direct labor hours to standard hours earned?

Answer: Labor efficiency ratio

The labor efficiency ratio compares actual hours worked to standard hours earned, indicating how well labor is being utilized against engineered standards.

What is the main goal of a time study in manufacturing workforce management?

Answer: To establish standard times for tasks to enable accurate scheduling and cost estimation

Time studies use direct observation and measurement to set standard times for tasks, which form the basis of labor planning, scheduling, and cost standards.

Which type of manufacturing layout best supports cellular workforce deployment?

Answer: Cellular (U-shaped) layout

Cellular layouts group equipment needed for a product family into a U-shape, enabling one operator to cover multiple machines and reducing travel waste.

What does a high employee turnover rate typically indicate in a manufacturing plant?

Answer: Problems with workplace conditions, compensation, or management

High turnover signals underlying issues such as poor working conditions, uncompetitive wages, or management problems that drive employees to leave.