Performance Indicator Management Flashcards

What is the purpose of a maintenance dashboard?

Answer: To provide real-time visual representation of key metrics for quick decision-making

Dashboards present KPIs visually, enabling leaders to quickly assess performance and identify areas needing attention.

What is backlog management and why is it critical?

Answer: Tracking approved but incomplete maintenance work measured in labor weeks

The backlog represents all approved work orders awaiting execution, indicating whether the organization has appropriate capacity.

What is the planned maintenance percentage (PMP) and what is the target?

Answer: The ratio of planned to total maintenance work, targeting 85-90%

PMP measures the proportion of proactively planned work versus reactive emergency work.

What is the purpose of benchmarking maintenance performance against industry standards?

Answer: To compare metrics against standards and peers to identify improvement opportunities

Benchmarking compares performance against external standards and best-in-class to identify gaps and set targets.

What is the significance of the reactive maintenance percentage as a KPI?

Answer: The proportion of unplanned reactive work, with high percentages signaling poor effectiveness

High reactive maintenance percentage indicates poor reliability and maintenance program maturity.

How should maintenance KPIs be communicated to different organizational levels?

Answer: KPIs should be tailored: strategic for executives, operational for supervisors, actionable for technicians

Effective communication tailors detail, frequency, and format to each audience's decision-making needs.