CMP Team Building & Development 3 — Questions and Answers
Question 1: A capture team member consistently misses deadlines but produces high-quality work when complete. How should the capture manager FIRST address this performance issue?
- Immediately remove the team member from the capture
- Hold a private one-on-one conversation to understand the root cause and agree on expectations (Correct answer)
- Send a written warning copied to HR
- Redistribute all of the member's tasks to other team members
Correct answer: Hold a private one-on-one conversation to understand the root cause and agree on expectations
A private, direct conversation to diagnose the root cause and reset expectations is the appropriate first step in addressing a performance gap.
Question 2: Which motivational theory suggests that capture team members are motivated by achievement, affiliation, or power, and managers should tailor their approach accordingly?
- Herzberg's Two-Factor Theory
- McClelland's Acquired Needs Theory (Correct answer)
- Maslow's Hierarchy of Needs
- Vroom's Expectancy Theory
Correct answer: McClelland's Acquired Needs Theory
McClelland's Acquired Needs Theory identifies three dominant motivators—achievement, affiliation, and power—that vary by individual.
Question 3: What is the term for the phenomenon where individual team members contribute less effort when working in a group than when working alone?
- Groupthink
- Social loafing (Correct answer)
- Diffusion of responsibility
- The Ringelmann effect
Correct answer: Social loafing
Social loafing describes reduced individual effort when people work collectively, often because individual contributions are less visible.
Question 4: During a capture kickoff meeting, the team identifies conflicting priorities between the business development lead and the technical lead. What conflict resolution strategy involves finding a solution that partially satisfies both parties?
- Avoiding
- Competing
- Compromising (Correct answer)
- Accommodating
Correct answer: Compromising
Compromising involves each party giving up something to reach a mutually acceptable middle-ground solution.
Question 5: Which team role, as described in Belbin's Team Roles model, is responsible for driving the team forward, challenging complacency, and maintaining urgency on deadlines?
- Plant
- Shaper (Correct answer)
- Monitor Evaluator
- Completer Finisher
Correct answer: Shaper
The Shaper in Belbin's model thrives on pressure, challenges the team to improve, and drives action to meet goals and deadlines.
Question 6: A capture team is preparing for a gate review with senior leadership. Which team preparation activity is MOST critical to ensure a cohesive presentation?
- Having each team member present their section independently without coordination
- Conducting a full rehearsal with aligned messaging and assigned Q&A roles (Correct answer)
- Submitting individual written summaries for leadership to read independently
- Delegating the entire presentation to the proposal manager
Correct answer: Conducting a full rehearsal with aligned messaging and assigned Q&A roles
A coordinated rehearsal ensures consistency in messaging, smooth transitions, and prepared responses to anticipated questions.
Question 7: What is a key indicator that a capture team has successfully transitioned from the 'Norming' to the 'Performing' stage of Tuckman's model?
- Team members are still debating their assigned roles
- The team operates autonomously and focuses energy on achieving capture objectives (Correct answer)
- The capture manager must provide constant direction and supervision
- Team members frequently escalate disputes to senior leadership
Correct answer: The team operates autonomously and focuses energy on achieving capture objectives
In the Performing stage, the team is cohesive, self-managing, and fully focused on achieving results rather than on interpersonal dynamics.
CMP Team Building & Development 3
A capture team member consistently misses deadlines but produces high-quality work when complete.
How should the capture manager FIRST address this performance issue?