CMP Site Management 3 — Questions and Answers
Question 1: A convention services manager (CSM) at a hotel is the planner's primary contact for which phase of the event?
- Initial RFP and site selection
- Contract negotiation and signing
- On-site execution and post-event reconciliation (Correct answer)
- Marketing and attendee registration
Correct answer: On-site execution and post-event reconciliation
The CSM takes over from the sales manager after contract signing, managing all operational details through on-site execution and the final billing reconciliation.
Question 2: When reviewing a venue's ADA compliance, which of the following is a planner's PRIMARY responsibility?
- Ensuring all attendees disclose disabilities in advance
- Confirming accessible routes, restrooms, and seating exist for the event space (Correct answer)
- Requiring the venue to retrofit facilities before the event
- Charging higher registration fees to cover accessibility costs
Correct answer: Confirming accessible routes, restrooms, and seating exist for the event space
Planners must confirm that accessible routes, seating, and restrooms are available within the contracted event spaces, as required by Title III of the ADA.
Question 3: A 'cut-off date' in a hotel room block contract is best defined as:
- The date the hotel releases unsold block rooms to the general public (Correct answer)
- The date the planner must finalize the BEO
- The last day the hotel will accept cancellations without penalty
- The deadline for the group to sign the contract
Correct answer: The date the hotel releases unsold block rooms to the general public
The cut-off date is the deadline by which attendees must reserve rooms at the group rate; after that date, the hotel releases unused rooms to the general inventory.
Question 4: Which room setup configuration provides the most interaction and is preferred for workshops requiring collaborative table work?
- Theater
- Classroom
- Hollow square
- Rounds (crescent or full) (Correct answer)
Correct answer: Rounds (crescent or full)
Round tables (full or crescent) encourage face-to-face interaction and group discussion, making them ideal for collaborative workshops and team activities.
Question 5: A destination management company (DMC) is most commonly used by meeting planners to:
- Negotiate international hotel contracts on behalf of the planner
- Provide local expertise, ground transportation, and themed events in a specific destination (Correct answer)
- Handle all virtual and hybrid technology solutions
- Manage global attendee registration systems
Correct answer: Provide local expertise, ground transportation, and themed events in a specific destination
DMCs are local experts who coordinate ground transportation, tours, themed events, and venue sourcing within their specific destination city or region.
Question 6: In the context of green meetings, which certification specifically applies to convention centers and hotels evaluating sustainable venue operations?
- ISO 9001
- LEED certification (Correct answer)
- ISO 20121
- GBAC STAR
Correct answer: LEED certification
LEED (Leadership in Energy and Environmental Design) certification evaluates the sustainability of a building's design, construction, and operations, widely used for convention centers and hotels.
Question 7: When a planner calculates 'total food and beverage minimum' requirements in a hotel contract, this figure typically:
- Includes room rental fees and AV charges
- Represents only the cost of alcohol consumed
- Is a threshold the group must spend on catering or pay the difference (Correct answer)
- Is negotiable only after the event concludes
Correct answer: Is a threshold the group must spend on catering or pay the difference
An F&B minimum is a guaranteed revenue floor for the hotel; if the group's catering spend falls below it, they owe the hotel the shortfall amount.
CMP Site Management 3
A convention services manager (CSM) at a hotel is the planner's primary contact for which phase of the event?