CMP Client Consultation Skills 2 — Questions and Answers
Question 1: A client discloses they are taking blood thinners. Which pedicure service should be avoided?
- Paraffin wax treatment
- Callus reduction with a blade (Correct answer)
- Hot stone massage
- Standard nail filing
Correct answer: Callus reduction with a blade
Blade callus reduction risks cutting skin and causing excessive bleeding in clients on blood thinners.
Question 2: During a consultation, a client reveals a recent pedicure caused a fungal infection elsewhere. What is the priority action?
- Proceed with the service using extra sanitizer
- Inspect the client's nails and refer to a physician if infection is still present (Correct answer)
- Refuse all future services permanently
- Apply antifungal polish as a precaution
Correct answer: Inspect the client's nails and refer to a physician if infection is still present
A pedicurist must visually assess the current nail condition and refer to a physician if active infection signs are present.
Question 3: Which question is MOST important to ask a diabetic client before beginning a pedicure?
- Do you prefer gel or regular polish?
- Do you have any open sores, wounds, or loss of sensation in your feet? (Correct answer)
- How often do you get pedicures?
- Would you like a foot scrub included?
Correct answer: Do you have any open sores, wounds, or loss of sensation in your feet?
Diabetic clients have impaired circulation and sensation, making open wounds or neuropathy a contraindication requiring physician clearance.
Question 4: A client's intake form shows a latex allergy. What should the pedicurist do FIRST?
- Proceed without gloves
- Switch to latex-free nitrile gloves and check all products for latex content (Correct answer)
- Ask the client to sign a waiver
- Use vinyl gloves only for the massage portion
Correct answer: Switch to latex-free nitrile gloves and check all products for latex content
Nitrile gloves must replace latex gloves, and all tools and products should be checked for latex to prevent an allergic reaction.
Question 5: When consulting a client about ingrown toenails, a pedicurist should:
- Offer to surgically remove the ingrown portion
- Assess severity and refer to a podiatrist if there is redness, swelling, or infection (Correct answer)
- File the nail shorter on the sides immediately
- Apply a topical antibiotic and continue the service
Correct answer: Assess severity and refer to a podiatrist if there is redness, swelling, or infection
Infected or severely ingrown toenails are beyond a pedicurist's scope and require a podiatrist referral.
Question 6: A client returns dissatisfied, saying her nails were cut too short. How should the pedicurist respond during the consultation for the follow-up visit?
- Deny any error and document nothing
- Apologize, document the concern, ask for nail length preference, and confirm with client mid-service (Correct answer)
- Offer a free upgrade to gel polish
- Avoid discussing the previous visit
Correct answer: Apologize, document the concern, ask for nail length preference, and confirm with client mid-service
Acknowledging the concern, updating the client record, and confirming preferences during the service prevents recurrence and builds trust.
Question 7: What does SOAP stand for in the context of pedicure client records?
- Service, Outcome, Application, Plan
- Subjective, Objective, Assessment, Plan (Correct answer)
- Summary, Observation, Action, Progress
- Skin, Oil, Abrasion, Polish
Correct answer: Subjective, Objective, Assessment, Plan
SOAP notes (Subjective, Objective, Assessment, Plan) are a structured format for documenting client consultations and treatment plans.
CMP Client Consultation Skills 2
A client discloses they are taking blood thinners.
Which pedicure service should be avoided?