Conflict Resolution & Negotiation Flashcards
7 cards from real CMP practice questions. Tap to flip, then mark Knew It or Still Learning โ missed cards come back until you master them.
Read the first 7 Conflict Resolution & Negotiation flashcards as text
Which negotiation strategy focuses on expanding the total value available before claiming individual shares, often called 'growing the pie'?
Answer: Integrative negotiation
Integrative negotiation seeks creative trades that increase total value for both parties rather than treating gains as zero-sum.
A capture manager discovers that two internal functional leads are withholding critical technical data from each other due to an unresolved personal conflict. What should the capture manager do FIRST?
Answer: Facilitate a structured one-on-one mediation meeting between the two leads
A structured mediation meeting directly addresses the interpersonal root cause and restores the information flow needed for the capture.
In capture management, what is the primary risk of using a 'competing' conflict style when resolving disputes with teaming partners?
Answer: It may win the immediate argument but damage long-term partnership trust needed for contract performance
Winning through competition can create resentment that surfaces as poor performance, limited cooperation, or defection after award.
During price-to-win analysis, a partner threatens to team with a competitor unless given a higher workshare. This is an example of which negotiation tactic?
Answer: Ultimatum or take-it-or-leave-it
An ultimatum tactic presents a binary choice to force compliance, using the threat of defection as leverage.
Which third-party conflict resolution method results in a binding decision imposed by the neutral party, unlike mediation?
Answer: Arbitration
Arbitration produces a binding decision by a neutral arbitrator, whereas mediation only facilitates a voluntary agreement between parties.
A capture manager needs to resolve a scope dispute with a subcontractor quickly before a proposal deadline. Which approach BEST balances speed with relationship preservation?
Answer: Use a pre-agreed dispute resolution clause specifying escalation to senior management within 48 hours
Pre-agreed escalation clauses in teaming agreements provide a fast, structured path to resolution without damaging the working relationship.
What is 'logrolling' in the context of multi-issue capture negotiations?
Answer: Trading concessions across multiple issues so each party gains on their highest-priority items
Logrolling involves trading concessions on lower-priority issues to gain on higher-priority ones, creating mutual benefit across a multi-issue negotiation.