Change Management Flashcards
7 cards from real CMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management flashcards as text
Kotter's 8-Step Change Model begins with which foundational step?
Answer: Establishing a sense of urgency
Kotter's model starts with establishing urgency so stakeholders understand why change is necessary and act quickly.
During a capture, budget constraints force a 20% reduction in solution scope. The capture manager should FIRST communicate this change to:
Answer: Internal leadership and the solution team to realign the win strategy
Internal leadership and the solution team must align first before any external communication or process adjustment.
Which metric BEST indicates whether a change management initiative within a capture team is succeeding?
Answer: Team adoption rate and sustained behavioral change
Adoption rate and sustained behavioral change directly measure whether the change has taken hold, not just whether activities occurred.
A capture manager is implementing a new gate review process. Some team members argue the old process was faster. To overcome this resistance, the BEST approach is to:
Answer: Demonstrate the tangible benefits of the new process using past outcome data
Demonstrating tangible benefits with evidence addresses the rational basis for resistance and builds voluntary buy-in.
Which change management concept refers to the point at which enough stakeholders adopt a change that it becomes self-sustaining?
Answer: Critical mass
Critical mass is the point at which sufficient adoption exists to make the change self-reinforcing without continued top-down pressure.
When a prime contractor partner unexpectedly withdraws from a teaming agreement, the capture manager's change management response should prioritize:
Answer: Rapid stakeholder communication and identification of replacement partners
Rapid stakeholder communication and partner identification preserves momentum and prevents information vacuums during the crisis.
In the context of CMP capture management, 'change saturation' refers to:
Answer: A condition where the team is overwhelmed by too many simultaneous changes
Change saturation occurs when the volume or pace of change exceeds the team's capacity to absorb it, reducing effectiveness.