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Change Management Flashcards

7 cards from real CMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Management flashcards as text
  1. During a capture effort, the customer announces a significant shift in procurement priorities mid-cycle. What is the FIRST action a capture manager should take?

    Answer: Reassess the win strategy and evaluate alignment with the new priorities

    When customer priorities shift, reassessing win strategy alignment ensures resources are directed appropriately before any other action.

  2. Which change management model emphasizes moving through stages of 'unfreeze, change, and refreeze' when implementing organizational shifts during a capture?

    Answer: Lewin's Change Management Model

    Lewin's model uses the unfreeze-change-refreeze framework to describe how organizations move through planned change.

  3. A capture team discovers that the customer's requirements have expanded scope by 30% after baseline was set. This is best classified as:

    Answer: Scope creep requiring a change control process

    Expanded scope beyond baseline is scope creep, which must be managed through a formal change control process.

  4. In the ADKAR change management model, what does the 'K' represent?

    Answer: Knowledge of how to change

    In ADKAR, 'K' stands for Knowledge — understanding how to implement the desired change.

  5. A long-time incumbent contractor is resistant to proposed teaming arrangements the capture manager wants to pursue. The BEST approach is to:

    Answer: Identify and address their specific concerns using change management principles

    Addressing specific concerns using change management principles reduces resistance more sustainably than exclusion or capitulation.

  6. Which stakeholder communication approach is MOST effective when managing change during a high-stakes capture effort?

    Answer: Provide frequent, transparent updates tailored to each stakeholder group

    Frequent, tailored communication builds trust and keeps stakeholders aligned during periods of change.

  7. When a key technical SME leaves the capture team unexpectedly, which change management action is MOST critical?

    Answer: Conduct a knowledge transfer and update the resource plan immediately

    Knowledge transfer and resource plan update protect continuity and prevent critical information loss.