Technology & E-Government Flashcards
7 cards from real CMO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & E-Government flashcards as text
What is the main advantage of using a GIS (Geographic Information System) in municipal operations?
Answer: It visualizes and analyzes spatial data to support planning, infrastructure, and emergency management decisions
GIS enables municipalities to layer and analyze geographic data, improving decisions in zoning, utilities, public safety, and emergency response.
A municipality adopts a 'digital-by-default' service strategy. What accommodation MUST still be provided?
Answer: Alternative non-digital access channels for residents who cannot use online services
Digital-by-default must be paired with accessible alternatives to avoid excluding residents with disabilities, limited internet access, or low digital literacy.
Which cryptographic method is recommended for securing data in transit between a municipal web portal and users?
Answer: TLS (Transport Layer Security) via HTTPS
TLS encrypts data in transit and is required for HTTPS connections, protecting resident data from interception.
A city wants to use facial recognition technology for law enforcement. Which governance step is MOST important before deployment?
Answer: Conducting a privacy impact assessment and establishing a public policy with council approval
A privacy impact assessment and public policy process ensures civil liberties protections, legal compliance, and community trust before deployment.
What is the purpose of a municipal technology master plan?
Answer: To provide a multi-year roadmap aligning technology investments with strategic goals and budget cycles
A technology master plan connects IT investments to organizational priorities over a multi-year horizon, guiding budgeting and decision-making.
A city deploys chatbots on its website to handle resident inquiries. Which risk must be actively managed?
Answer: Providing inaccurate information that misleads residents about government services or deadlines
AI chatbots can generate incorrect responses; municipalities must monitor accuracy to avoid misleading residents on legal deadlines or eligibility.
Under NIST's Cybersecurity Framework, which function involves detecting the occurrence of a cybersecurity event?
Answer: Detect
The 'Detect' function in the NIST CSF covers the processes and tools for identifying cybersecurity events in a timely manner.