Technology & E-Government Flashcards
7 cards from real CMO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & E-Government flashcards as text
A municipality wants to implement a cloud-based ERP system. Which procurement approach best ensures vendor accountability and service continuity?
Answer: Service Level Agreements (SLAs) with defined uptime, response times, and penalty clauses
SLAs formally define performance expectations and consequences for non-compliance, protecting the municipality's investment and service continuity.
Under the Americans with Disabilities Act (ADA), municipal websites must conform to which web accessibility standard?
Answer: WCAG 2.1 Level AA
The DOJ has clarified that municipal websites must meet WCAG 2.1 Level AA to satisfy ADA Title II accessibility requirements.
Which approach best protects a municipality from ransomware attacks targeting critical infrastructure systems?
Answer: Implementing offline, air-gapped backups tested regularly for restoration
Offline backups that are regularly tested are the most effective defense because ransomware cannot encrypt air-gapped copies.
A city launches an open data portal. Which license is most appropriate for maximizing public reuse of municipal datasets?
Answer: Creative Commons Attribution (CC BY)
CC BY allows broad public reuse including commercial applications while requiring attribution, aligning with open government goals.
What is the primary purpose of a municipal IT governance framework?
Answer: To align technology investments with organizational strategy and ensure accountability
IT governance frameworks align technology spending and decisions with municipal priorities and establish clear accountability structures.
A city experiences a data breach exposing resident PII. Which action should occur FIRST?
Answer: Activate the incident response plan and notify legal counsel
Activating the incident response plan and engaging legal counsel ensures legally compliant breach response and preserves evidence.
Which technology enables real-time monitoring of traffic signals, water sensors, and utility meters across a city?
Answer: Internet of Things (IoT) sensor networks
IoT networks connect physical devices to digital systems, enabling real-time data collection and remote monitoring of municipal infrastructure.