Technology & E-Government Flashcards

A municipality plans to share resident data with a regional planning agency. Which safeguard is essential?

Answer: A formal data sharing agreement specifying use limitations, security requirements, and breach notification obligations

Formal data sharing agreements define legal obligations, permissible uses, and security standards to protect resident privacy when sharing PII.

Which metric is most useful for evaluating the success of an e-government service portal?

Answer: Resident adoption rate and task completion rate for online transactions

Adoption and task completion rates directly measure whether residents are successfully using digital services, indicating real-world effectiveness.

A city council member asks why the IT department follows a formal change management process before updating production systems. What is the best explanation?

Answer: Change management prevents unplanned outages by testing, approving, and scheduling system changes methodically

Change management processes reduce the risk of unplanned service disruptions by ensuring changes are tested and approved before affecting live systems.

What does 'interoperability' mean in the context of municipal technology systems?

Answer: Different government systems can exchange and use data seamlessly with each other

Interoperability allows disparate systems — such as permitting, finance, and GIS — to share data, reducing redundancy and improving efficiency.

A municipality receives a legal hold notice related to pending litigation. What must the IT department do immediately?

Answer: Suspend routine data deletion and preserve all relevant electronically stored information (ESI)

A legal hold requires suspending normal data retention schedules to preserve all potentially relevant ESI, as destruction could constitute spoliation.

Which technology allows residents to authenticate once and access multiple city online services without logging in again?

Answer: Single Sign-On (SSO)

SSO allows users to authenticate once and gain access to multiple integrated systems, improving resident experience and reducing password fatigue.

A city is evaluating vendors for a new public safety software system. Which supply chain security concern should be addressed in the RFP?

Answer: Requiring vendors to disclose third-party software components and provide a Software Bill of Materials (SBOM)

An SBOM identifies all software components and dependencies, enabling the city to assess supply chain vulnerabilities before deployment.