Technology & E-Government Flashcards

A municipality's IT director recommends a zero-trust security architecture. What is the core principle of this model?

Answer: Never trust, always verify — authenticate every user and device regardless of location

Zero-trust assumes no user or device is inherently trustworthy, requiring continuous verification regardless of network location.

Which federal program provides cybersecurity resources and assessment tools specifically for state and local governments?

Answer: CISA (Cybersecurity and Infrastructure Security Agency)

CISA provides cybersecurity assessments, resources, and incident response support specifically for critical infrastructure including local governments.

A city council is evaluating AI-powered tools to automate permit processing. Which ethical consideration is MOST critical?

Answer: Auditing for algorithmic bias that could discriminate against protected classes

AI systems can perpetuate historical biases; municipalities must audit algorithmic outputs to ensure equitable treatment under civil rights laws.

What does 'digital equity' mean in the context of municipal e-government planning?

Answer: Ensuring all residents have affordable internet access and digital literacy to use online services

Digital equity means addressing barriers — cost, access, skills — so all residents can benefit from e-government services regardless of income or location.

A city is migrating paper records to a digital document management system (DMS). Which records management principle must be maintained?

Answer: Retention schedules and legal hold requirements must be preserved in the new system

Retention schedules and legal holds are legal obligations that must transfer to any new records system to ensure compliance.

Which approach best supports business continuity when a municipality's primary data center experiences a catastrophic failure?

Answer: Activating a geographically separate disaster recovery (DR) site with replicated data

A geographically separate DR site with replicated data ensures services can resume quickly even if the primary facility is completely unavailable.

A resident submits a public records request for emails stored in a city official's personal account used for city business. What is the correct response?

Answer: Retrieve and review the emails; government business on any platform is subject to public records law

Public records laws govern the content of government communications regardless of what device or account was used to create them.