CMM Strategic Planning & Performance Management 3

Question 1

When developing a strategic plan, 'stakeholder engagement' is considered essential primarily because it:

Accepted Answer

Builds community ownership and improves plan quality

Answer

Reduces the cost of plan development

Answer

Ensures legal compliance with open meeting laws

Answer

Satisfies state reporting requirements

Question 2

Which concept describes the gap between where an organization currently is and where it wants to be in its strategic plan?

Accepted Answer

Strategic gap

Answer

Performance variance

Answer

Mission drift

Answer

Organizational lag

Question 3

Under the International City/County Management Association (ICMA) framework, which element is considered central to a municipal manager's professional accountability?

Accepted Answer

Adhering to the ICMA Code of Ethics

Answer

Winning elected office

Answer

Maximizing departmental headcount

Answer

Avoiding media contact

Question 4

A city's strategic plan identifies 'reduce traffic fatalities by 20% within three years' as a goal. Which measure would be the BEST outcome indicator for this goal?

Accepted Answer

Annual traffic fatality rate per 100,000 residents

Answer

Number of traffic enforcement officers hired

Answer

Number of traffic citations issued annually

Answer

Miles of road repaved each year

Question 5

A municipality conducts an annual 'program evaluation' to determine whether a specific service should be continued, modified, or eliminated. This process is most aligned with which principle?

Accepted Answer

Results-based accountability

Answer

Revenue diversification

Answer

Merit-based hiring

Answer

Collective bargaining

Question 6

In strategic planning, 'scenario planning' is used primarily to:

Accepted Answer

Prepare for multiple possible future conditions

Answer

Assign responsibility for each strategic goal

Answer

Calculate the cost of implementing the strategic plan

Answer

Report progress to elected officials

Question 7

Which practice ensures that a municipality's strategic plan remains a 'living document' rather than sitting on a shelf unused?

Accepted Answer

Linking plan goals to department budgets and employee performance reviews

Answer

Publishing the plan as a printed booklet

Answer

Having the plan professionally designed with graphics

Answer

Presenting the plan to the city council only during election years