CMM CMM Strategic Planning & Organizational Development 3

Question 1

A medical manager using 'benchmarking' would compare their organization's performance PRIMARILY against:

Accepted Answer

Best-practice organizations or industry standards

Answer

Internal budget projections only

Answer

Patient satisfaction surveys exclusively

Answer

Historical data from five years ago

Question 2

Which organizational development intervention is designed to improve team communication and collaboration through structured off-site activities?

Accepted Answer

Team-building interventions

Answer

Job enrichment

Answer

Management by objectives

Answer

Process reengineering

Question 3

In a matrix organizational structure common in large healthcare systems, an employee MOST likely reports to:

Accepted Answer

Both a functional manager and a project/program manager

Answer

A single direct supervisor only

Answer

The board of directors directly

Answer

An external consultant

Question 4

When a healthcare organization pursues a 'differentiation strategy,' it primarily seeks to:

Accepted Answer

Provide unique, high-value services that distinguish it from competitors

Answer

Offer services at the lowest possible cost

Answer

Acquire smaller competing practices

Answer

Reduce service lines to core competencies

Question 5

A medical manager developing KPIs should ensure they are SMART, meaning they are:

Accepted Answer

Specific, Measurable, Achievable, Relevant, Time-bound

Answer

Strategic, Measurable, Actionable, Reviewed, Transparent

Answer

Simple, Manageable, Accurate, Reliable, Trackable

Answer

Systematic, Meaningful, Aligned, Realistic, Timely

Question 6

Force field analysis in strategic planning helps managers identify:

Accepted Answer

Driving forces that support change and restraining forces that oppose it

Answer

Financial break-even points

Answer

Patient flow bottlenecks in clinical settings

Answer

Technology gaps in the EHR system