CML Business Practices & Professional Ethics 5

Question 1

A locksmith discovers that a master key system they installed has a design flaw creating a security risk. The ethical obligation is to:

Accepted Answer

Proactively notify the client and offer to correct the flaw

Answer

Professional ethics require proactive disclosure of known defects, especially when client security is at risk.

Question 2

Which practice best supports ethical employee management in a locksmith business?

Accepted Answer

Requiring background checks and reference verification for all employees with key access

Answer

All employees with access to keys or security systems should undergo thorough background checks due to the sensitive nature of locksmith work.

Question 3

When a CML suspects a client is using locksmith services to facilitate domestic abuse by locking out a partner, the BEST response is to:

Accepted Answer

Decline the job and, if appropriate, report concerns to authorities

Answer

Locksmiths must refuse work they have reasonable cause to believe will facilitate harm or illegal activity.

Question 4

A locksmith business receives a subpoena for customer records. The correct response is to:

Accepted Answer

Contact an attorney and comply with the legally valid subpoena

Answer

A locksmith must seek legal counsel and comply with a valid subpoena while understanding their legal rights in the process.

Question 5

The ethical standard for locksmith advertising requires that testimonials used in marketing must be:

Accepted Answer

Genuine statements from actual customers used with their permission

Answer

Testimonials must be authentic statements from real customers who have given permission for their use in marketing.

(CML) Certified Master Locksmith Practice Test