CML Business Practices & Professional Ethics 4

Question 1

A customer disputes a locksmith invoice claiming the work was not completed. The ethical first step is to:

Accepted Answer

Review the work order and discuss the dispute directly with the customer

Answer

Direct communication and review of documentation is the ethical first step in resolving billing disputes.

Question 2

Which action constitutes an improper conflict of interest for a CML providing security consulting?

Accepted Answer

Receiving undisclosed commissions from a supplier for recommending their products

Answer

Undisclosed financial relationships with suppliers that influence recommendations constitute a conflict of interest and must be disclosed.

Question 3

A locksmith technician asks to take photographs of a client's safe for 'training purposes.' The ethical requirement is:

Accepted Answer

Obtain explicit written consent from the client before photographing their property

Answer

Photographing a client's security equipment requires explicit written consent as it involves sensitive security information.

Question 4

When subcontracting locksmith work, a CML's ethical obligations to the end customer include:

Accepted Answer

Disclosing the use of subcontractors and ensuring their qualifications

Answer

CMLs remain responsible for subcontracted work quality and must ensure subcontractors are qualified and their use is disclosed.

Question 5

What is the MOST appropriate response when a locksmith is offered a gratuity by a government facility manager after a service call?

Accepted Answer

Decline and follow company policy on gifts

Answer

Locksmiths should follow their company's gift policy, which often prohibits accepting gratuities from government clients to avoid any appearance of impropriety.

(CML) Certified Master Locksmith Practice Test

(CML) Certified Master Locksmith Practice Test

CML Business Practices & Professional Ethics 4