CML Business Practices & Professional Ethics 2

Question 1

A locksmith discovers that a key they duplicated was used in a burglary. What is the MOST appropriate immediate action?

Accepted Answer

Cooperate fully with law enforcement and provide records

Answer

Locksmiths must cooperate with law enforcement investigations and maintain records that can assist in criminal investigations.

Question 2

Which practice BEST demonstrates ethical pricing in a locksmith business?

Accepted Answer

Providing written estimates before beginning work

Answer

Providing written estimates before work begins ensures transparency and protects both the customer and the business.

Question 3

A CML is asked to rekey a rental property by someone who claims to be the landlord but cannot provide proof of ownership. The correct action is to:

Accepted Answer

Refuse the job until proper authorization is verified

Answer

Locksmiths must verify authorization before providing access services to prevent assisting unauthorized entry.

Question 4

What is the primary purpose of maintaining a key duplication log in a locksmith business?

Accepted Answer

To provide an audit trail for security and accountability

Answer

Key duplication logs create accountability and can be essential in resolving disputes or assisting law enforcement.

Question 5

A CML employee reports witnessing a colleague accepting payment to make unauthorized key copies. The CML owner should FIRST:

Accepted Answer

Conduct a confidential internal investigation and document findings

Answer

A proper internal investigation that documents findings is the appropriate first step before taking disciplinary or legal action.

(CML) Certified Master Locksmith Practice Test