CMI Customer Service & Professional Conduct 3

Question 1

Which of the following best describes ethical conduct for a custodial technician?

Accepted Answer

Using facility resources only for authorized work purposes

Answer

Using facility resources solely for authorized purposes upholds the trust placed in custodial staff who often have broad access to a building.

Question 2

When preparing to clean a private office, a custodial technician should:

Accepted Answer

Knock and announce their presence before entering, even if the office appears empty

Answer

Knocking and announcing your presence respects privacy, prevents startling occupants, and is a standard professional courtesy in custodial practice.

Question 3

What is the primary benefit of a custodial technician maintaining a positive attitude while working?

Accepted Answer

It contributes to a better workplace environment and stronger relationships with building occupants

Answer

A positive attitude improves interactions with occupants and coworkers, contributing to a more productive and respectful work environment.

Question 4

A custodial technician observes a coworker skipping required cleaning steps to finish earlier. What is the most professional response?

Accepted Answer

Report the behavior to a supervisor following proper protocols

Answer

Reporting non-compliance through proper channels upholds facility standards and protects the integrity of the custodial team's work.

Question 5

Which of the following is the most appropriate way for a custodial technician to handle a language barrier with a building occupant?

Accepted Answer

Speak slowly, use gestures or visuals, and seek a translator if needed

Answer

Using clear communication strategies and seeking assistance when needed ensures the occupant's needs are understood and addressed respectfully.

(CMI) Certified Custodial Technician Practice Test