CMI Customer Service & Professional Conduct 2

Question 1

What is the purpose of a custodial service log or checklist?

Accepted Answer

To document completed cleaning tasks and provide accountability

Answer

Service logs provide a documented record of completed tasks, supporting accountability and helping supervisors verify that standards are being met.

Question 2

When a custodial technician discovers damaged property during cleaning, what is the correct course of action?

Accepted Answer

Document it and report it to a supervisor promptly

Answer

Promptly documenting and reporting damage protects both the technician and the facility from liability and ensures proper repair processes are followed.

Question 3

Which of the following is an example of maintaining confidentiality as a custodial technician?

Accepted Answer

Ignoring all printed materials and information observed while working

Answer

Custodial staff regularly enter private spaces and must not read, share, or engage with confidential materials they encounter during their work.

Question 4

How does a custodial technician demonstrate respect for cultural diversity in the workplace?

Accepted Answer

By treating all building occupants with equal courtesy and respect

Answer

Equal, respectful treatment of all occupants regardless of background is the foundation of inclusive professional conduct in custodial services.

Question 5

A custodial technician receives a request from a building occupant that falls outside their normal duties. What is the best approach?

Accepted Answer

Politely explain their role and refer the occupant to the appropriate person or department

Answer

Clearly and courteously explaining your scope of responsibilities while directing the occupant to the right resource maintains professionalism without leaving their need unaddressed.

(CMI) Certified Custodial Technician Practice Test

(CMI) Certified Custodial Technician Practice Test

CMI Customer Service & Professional Conduct 2