CMH Practice Management & Professional Standards 3 — Questions and Answers
Question 1: A CMH wants to use a client's success story in a promotional video. What must occur first?
- The CMH must have known the client for at least one year
- The client must provide written informed consent specifically for that use (Correct answer)
- The CMH only needs verbal permission from the client
- No permission is needed if the client's name is changed
Correct answer: The client must provide written informed consent specifically for that use
Written informed consent specifically authorizing the use of testimonials is required to protect client confidentiality.
Question 2: Which professional standard addresses how a CMH should handle fees when a client faces unexpected financial hardship?
- Immediately terminate services for non-payment
- Never adjust fees under any circumstances
- Consider a sliding scale or payment plan while maintaining professional boundaries (Correct answer)
- Require a co-signer for the remaining balance
Correct answer: Consider a sliding scale or payment plan while maintaining professional boundaries
Ethical practice may include flexible fee arrangements while avoiding exploitation or entanglement.
Question 3: What action should a CMH take when they experience personal issues that may impair their professional effectiveness?
- Continue working and separate personal from professional life
- Seek supervision, consultation, or personal support and limit practice if needed (Correct answer)
- Inform all clients about the personal situation
- Take a two-day break and return to full practice
Correct answer: Seek supervision, consultation, or personal support and limit practice if needed
Practitioners must monitor their own wellbeing and seek support to ensure they do not harm clients through impaired judgment.
Question 4: How should a CMH handle a situation where a client requests a copy of their session records?
- Deny the request to protect proprietary session information
- Provide access to records in accordance with applicable privacy laws and professional guidelines (Correct answer)
- Only provide records if the client is leaving the practice
- Charge a significant fee to discourage record requests
Correct answer: Provide access to records in accordance with applicable privacy laws and professional guidelines
Clients generally have the right to access their own records, and CMHs must comply with privacy laws and ethical standards.
Question 5: A CMH receives a subpoena requesting client records. The first step is to:
- Immediately send all records to the requesting party
- Consult with a legal professional before releasing any records (Correct answer)
- Destroy the records to protect the client
- Ignore the subpoena and inform the client
Correct answer: Consult with a legal professional before releasing any records
Legal counsel helps determine what must be released and how to protect client rights within the legal process.
Question 6: What is the standard practice regarding a cooling-off or cancellation policy in a CMH practice?
- No policy is needed since hypnotherapy is low risk
- Policies should be arbitrary and set at the CMH's discretion per session
- Clients should be informed of cancellation policies in writing before services begin (Correct answer)
- Cancellation policies only apply to package deals
Correct answer: Clients should be informed of cancellation policies in writing before services begin
Transparent written policies set before services begin are part of informed consent and protect both parties.
Question 7: Which of the following represents an appropriate professional boundary for a CMH?
- Accepting gifts of significant monetary value from grateful clients
- Socializing frequently with clients outside of sessions to build rapport
- Maintaining a consistent professional setting and defined session structure (Correct answer)
- Encouraging clients to contact the CMH at any hour for support
Correct answer: Maintaining a consistent professional setting and defined session structure
Clear professional boundaries in setting, structure, and availability protect the therapeutic relationship and client welfare.
CMH Practice Management & Professional Standards 3
A CMH wants to use a client's success story in a promotional video.
What must occur first?