CME Organizational Development & Change 2 — Questions and Answers
Question 1: Which OD intervention is specifically designed to improve how two interdependent groups or departments work together?
- Team building
- Intergroup development (Correct answer)
- Process consultation
- Survey feedback
Correct answer: Intergroup development
Intergroup development focuses on improving relationships, communication, and collaboration between two or more groups that must work together.
Question 2: In Lewin's Force Field Analysis, driving forces and restraining forces are in equilibrium during which stage of change?
- Moving
- Refreezing
- Unfreezing
- Status quo (Correct answer)
Correct answer: Status quo
The status quo (current state) exists when driving forces and restraining forces are balanced, preventing change from occurring.
Question 3: A company conducts anonymous surveys, shares results with employees, and uses findings to drive improvement plans. This is called:
- Action research
- Survey feedback (Correct answer)
- Appreciative inquiry
- Benchmarking
Correct answer: Survey feedback
Survey feedback is an OD technique that collects data via surveys, shares results with participants, and uses the data as a basis for planning changes.
Question 4: Which concept refers to an organization's ability to continuously adapt, learn, and change in response to its environment?
- Organizational resilience
- Structural inertia
- Organizational ambidexterity
- Dynamic capability (Correct answer)
Correct answer: Dynamic capability
Dynamic capability is the firm's ability to integrate, build, and reconfigure internal and external competencies to address rapidly changing environments.
Question 5: A manager notices team members have stopped challenging decisions and tend to conform to the group's views. This is most likely:
- Social loafing
- Groupthink (Correct answer)
- Cognitive dissonance
- Diffusion of responsibility
Correct answer: Groupthink
Groupthink occurs when the desire for conformity and harmony in a group overrides realistic appraisal of alternatives, suppressing dissent.
Question 6: Which change strategy involves piloting a change in one department before rolling it out organization-wide?
- Parallel running
- Phased implementation (Correct answer)
- Cut-over strategy
- Big bang approach
Correct answer: Phased implementation
Phased implementation rolls out changes incrementally—starting with a pilot group—allowing for learning and adjustments before full deployment.
Question 7: According to Prosci's ADKAR model, which element comes immediately after Awareness?
- Knowledge
- Reinforcement
- Desire (Correct answer)
- Ability
Correct answer: Desire
In the ADKAR model, Desire (the motivation to support the change) follows Awareness and must exist before Knowledge and Ability can be built.
CME Organizational Development & Change 2
Which OD intervention is specifically designed to improve how two interdependent groups or departments work together?