CME Communication & Stakeholder Management 3

Question 1

A manager must deliver negative performance feedback to a long-tenured employee. Which framework provides structured guidance for this conversation?

Accepted Answer

SBI (Situation-Behavior-Impact) model

Answer

The SBI model focuses feedback on observable situations, specific behaviors, and their impact, keeping the conversation objective and constructive.

Question 2

Stakeholder mapping in a CME context primarily serves to:

Accepted Answer

Identify and prioritize individuals or groups based on their influence and interest

Answer

Stakeholder mapping categorizes stakeholders by power and interest so managers can tailor engagement strategies appropriately.

Question 3

When sending a critical update to a diverse group of stakeholders, a manager should FIRST consider:

Accepted Answer

The audience's knowledge level, preferred channels, and need for information

Answer

Effective communication begins with audience analysis to ensure the right message reaches the right people through the right channel.

Question 4

A manager who uses 'you-statements' (e.g., 'You always miss deadlines') in conflict discussions is most likely to:

Accepted Answer

Trigger defensiveness and escalate the conflict

Answer

You-statements assign blame and provoke defensive reactions, whereas I-statements focus on the speaker's experience and promote dialogue.

Question 5

The PRIMARY purpose of a RACI matrix in stakeholder management is to:

Accepted Answer

Clarify roles and decision-making authority across stakeholders

Answer

A RACI matrix assigns Responsible, Accountable, Consulted, and Informed roles, reducing ambiguity about who does what.

(CME) Certified Management Executive Practice Test