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Communication & Stakeholder Management Flashcards

7 cards from real CME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Management flashcards as text

  1. A manager must deliver negative performance feedback to a long-tenured employee. Which framework provides structured guidance for this conversation?

    Answer: SBI (Situation-Behavior-Impact) model

    The SBI model focuses feedback on observable situations, specific behaviors, and their impact, keeping the conversation objective and constructive.

  2. Stakeholder mapping in a CME context primarily serves to:

    Answer: Identify and prioritize individuals or groups based on their influence and interest

    Stakeholder mapping categorizes stakeholders by power and interest so managers can tailor engagement strategies appropriately.

  3. When sending a critical update to a diverse group of stakeholders, a manager should FIRST consider:

    Answer: The audience's knowledge level, preferred channels, and need for information

    Effective communication begins with audience analysis to ensure the right message reaches the right people through the right channel.

  4. A manager who uses 'you-statements' (e.g., 'You always miss deadlines') in conflict discussions is most likely to:

    Answer: Trigger defensiveness and escalate the conflict

    You-statements assign blame and provoke defensive reactions, whereas I-statements focus on the speaker's experience and promote dialogue.

  5. The PRIMARY purpose of a RACI matrix in stakeholder management is to:

    Answer: Clarify roles and decision-making authority across stakeholders

    A RACI matrix assigns Responsible, Accountable, Consulted, and Informed roles, reducing ambiguity about who does what.

  6. Non-verbal communication accounts for what approximate percentage of face-to-face communication impact, according to Mehrabian's research?

    Answer: 55%

    Mehrabian's study found that body language (55%) is the largest component of face-to-face communication impact, followed by tone (38%) and words (7%).

  7. Which technique is MOST appropriate when a manager needs to quickly gauge team sentiment without a formal survey?

    Answer: Pulse check or temperature check during a team meeting

    A quick pulse check in a meeting provides immediate, low-effort insight into team morale or alignment on a topic.