Team Building & Development Flashcards
7 cards from real CME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A high-performing team suddenly declines in output after a key member leaves. Which strategy BEST builds long-term team resilience against this type of disruption?
Answer: Cross-training team members so knowledge and skills are shared across the team
Cross-training distributes critical knowledge across multiple team members, reducing single points of failure and building collective capability.
Which team composition principle suggests that diverse teams outperform homogeneous teams on complex, non-routine tasks?
Answer: Cognitive diversity theory
Cognitive diversity theory holds that teams with varied thinking styles, expertise, and perspectives generate more creative solutions for complex problems.
According to Katzenbach and Smith's team performance curve, a 'working group' differs from a 'real team' primarily because:
Answer: Members of working groups share individual accountability but not collective accountability
Katzenbach and Smith's model distinguishes real teams by mutual accountability — members hold themselves collectively responsible for outcomes, not just individually.
A manager wants to strengthen team identity and cohesion. Which activity has the STRONGEST evidence base for improving team performance outcomes?
Answer: Team reflexivity exercises — reviewing processes and outcomes together
Team reflexivity — structured reflection on goals, strategies, and outcomes — has the strongest empirical support for improving both team processes and performance.
When building a team charter, which element is MOST critical for preventing future conflicts?
Answer: Establishing decision-making protocols and escalation procedures
Clear decision-making protocols prevent conflict by specifying who decides what, how disagreements are resolved, and when issues should be escalated.
A team member who consistently misses deadlines is negatively impacting team performance. Using a coaching approach, the manager should FIRST:
Answer: Explore the root cause by asking open-ended questions about the member's challenges
A coaching approach begins with understanding the 'why' behind behavior — exploring barriers, challenges, or misunderstandings before prescribing solutions.
The concept of 'team mental models' refers to:
Answer: Shared organized knowledge structures that guide team interaction and performance
Team mental models are shared cognitive frameworks about tasks, roles, and teamwork that enable members to predict each other's needs and coordinate effectively.