Organizational Development & Change Flashcards
7 cards from real CME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Organizational Development & Change flashcards as text
Which organizational structure groups employees by skills and functions rather than by product or geography?
Answer: Functional structure
A functional structure organizes employees into departments based on specialized skills or functions such as finance, marketing, and operations.
During a large-scale culture change initiative, which action best reinforces the desired new behaviors?
Answer: Aligning performance management and rewards with new values
Culture change is most effectively reinforced when performance management systems and rewards are aligned with the desired behaviors, embedding them into daily operations.
The concept of 'psychological safety' in a team context was primarily developed by which researcher?
Answer: Amy Edmondson
Amy Edmondson coined and extensively researched psychological safety, defining it as a shared belief that the team is safe for interpersonal risk-taking.
A company simultaneously pursues efficiency in its current business while innovating for future opportunities. This is called:
Answer: Organizational ambidexterity
Organizational ambidexterity is the ability to exploit existing capabilities for current performance while exploring new capabilities for future growth.
Which OD intervention has a consultant observe team interactions and provide real-time feedback to improve group processes?
Answer: Process consultation
Process consultation involves a consultant helping a group to understand and improve its own interpersonal and group dynamics through observation and feedback.
In change management, a 'burning platform' metaphor is used to create:
Answer: A compelling sense of urgency
The burning platform metaphor describes a crisis or urgent threat that compels people to act immediately, overcoming inertia and resistance to change.
Which term describes the informal, unwritten expectations that employees have about what their organization owes them in return for their efforts?
Answer: Psychological contract
The psychological contract refers to the unspoken mutual obligations and expectations between employer and employee that go beyond the formal employment contract.