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Organizational Development & Change Flashcards

7 cards from real CME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Organizational Development & Change flashcards as text

  1. Which OD intervention is specifically designed to improve how two interdependent groups or departments work together?

    Answer: Intergroup development

    Intergroup development focuses on improving relationships, communication, and collaboration between two or more groups that must work together.

  2. In Lewin's Force Field Analysis, driving forces and restraining forces are in equilibrium during which stage of change?

    Answer: Status quo

    The status quo (current state) exists when driving forces and restraining forces are balanced, preventing change from occurring.

  3. A company conducts anonymous surveys, shares results with employees, and uses findings to drive improvement plans. This is called:

    Answer: Survey feedback

    Survey feedback is an OD technique that collects data via surveys, shares results with participants, and uses the data as a basis for planning changes.

  4. Which concept refers to an organization's ability to continuously adapt, learn, and change in response to its environment?

    Answer: Dynamic capability

    Dynamic capability is the firm's ability to integrate, build, and reconfigure internal and external competencies to address rapidly changing environments.

  5. A manager notices team members have stopped challenging decisions and tend to conform to the group's views. This is most likely:

    Answer: Groupthink

    Groupthink occurs when the desire for conformity and harmony in a group overrides realistic appraisal of alternatives, suppressing dissent.

  6. Which change strategy involves piloting a change in one department before rolling it out organization-wide?

    Answer: Phased implementation

    Phased implementation rolls out changes incrementally—starting with a pilot group—allowing for learning and adjustments before full deployment.

  7. According to Prosci's ADKAR model, which element comes immediately after Awareness?

    Answer: Desire

    In the ADKAR model, Desire (the motivation to support the change) follows Awareness and must exist before Knowledge and Ability can be built.